WHAT IS YOUR CANCELLATION POLICY?

We understand that under the circumstances, your plans may change at the last minute. We have therefore modified our cancellation policy to better respond to your needs. We offer free cancellation if done before 4 pm on arrival day. Otherwise a late-cancellation fee of one night will be charged on the credit card used to guarantee the reservation. All reservations must be guaranteed by a credit card and a pre-authorization will be required upon arrival to cover room charges, taxes and incidentals. Reservations of 10 rooms or more are subject to group cancellation policies at the hotel’s discretion. 

WHAT IS YOUR CHECK-IN / CHECKOUT TIME?

Guaranteed check-in time is 4:00 p.m. Checkout time is 11:00 a.m.

DO YOU HAVE A RESTAURANT?

We have one of the nicest restaurants in the city. Henri Brasserie Française serves traditional and contemporary French comfort cuisine, featuring outstanding Canadian products from coast to coast with an emphasis on the local. Please, visit RestaurantHenri.com.

DO YOU OFFER ROOM SERVICE?

We offer room service 7 days a week. Click on Restaurant Henri to see Room Service Menus.

DO YOU HAVE A FITNESS CENTER?

Yes. Our fitness center is open from 5:00 a.m. until 11:00 pm 7 days a week.

DRY CLEANING / LAUNDRY

Laundry and dry-cleaning services are available. Same Day Service is available Monday through Saturday, and all items received by 8:30 a.m. will be returned no later than 6 p.m. Overnight Service is available from Monday to Friday and all items received by 6 a.m. will be returned no later than 10 a.m. Express Service is available Monday through Friday, and all items received between the hours of 9 a.m. and 1 p.m. will be returned no later than 6 p.m. A 50% surcharge (minimum order $20) will be added to both the Overnight Service and Express Service.

NON-SMOKING POLICY

Hotel Birks Montreal is a non-smoking hotel. Smoking is not allowed in any of our public areas, restaurant, spa, guest rooms and terrace. A $500 (+taxes) cleaning fee will be charged in the event smoking does occur in a guest room.

CAN I SEND A PACKAGE TO YOUR HOTEL?

Of course. It’s our pleasure to hold packages for our guests. Please, address any packages to us as follows:
Attn: Guest Name – confirmation number
Hotel Birks Montreal
1240 rue du Square Phillips
Montréal, QC, H3B 3H4

ARE PETS ALLOWED AT THE HOTEL?

Service pets (like MIRA dogs) are the only pets accepted.

DO YOU PROVIDE ACCESSIBLE ROOMS?

Yes. To reserve an accessible room, please, email info@hotelbirksmontreal.com or call 514-370-3000.

DO YOU HAVE MEETING OR EVENT ROOMS?

We can host private events for up to 140 guests. We offer four distinguished settings for business conferences and personal celebrations inside one of Montreal most beloved architectural landmarks. For inquiries, please, contact us at info@hotelbirksmontreal.com

IS PARKING AVAILABLE AT THE HOTEL?

Yes, we have valet parking available at the hotel entrance, which is located at 1240 Square Phillips. The service includes in and out privileges at a daily fee of $40. Please, note that due to height restrictions ‘pick-up’ trucks are not accepted. Our valets will direct you to the closest parking available.

CAN YOU ASSIST IN BOOKING A RENTAL CAR FOR US?

Absolutely. There are several rental car agencies in the vicinity of the hotel. For more information, please, contact our Concierge team at info@hotelbirksmontreal.com.

CAN YOU ARRANGE TRANSPORTATION FROM THE AIRPORT OR THE TRAIN STATION?

Certainly. Our Concierge team will be happy to help you. Contact them at info@hotelbirksmontreal.com.